Transfer & Cancellation Policy


To cancel your enrollment contract, you must provide official notification to Twello Consulting Inc. by phone, or e-mail no less than 5 full business days prior to Session One of your scheduled program.  If you cancel this contract, any monies you have paid and goods you have traded in will be returned to you minus a non-refundable fee of $200.00 plus GST.
If books and/or class materials have been distributed, an additional fee of $150.00 will be assessed to cover their cost.

Failure to complete the class, once started, will not alter your tuition obligation.  Since you have reserved one place in a class of limited enrollment and this place cannot be filled after the training has begun. Once you have attended a minimum of one sessionno refund or replacement will be made available.

To withdraw from the program in which you enrolled and transfer to another cohort of the same program, a transfer fee of $200.00 plus GST will be assessed. The transfer fee is due and payable before the new course begins. No fee will be assessed if transfer is done 5 full business days prior to the start date of the original course. If a second transfer is requested, the transfer fee of $200 plus GST will apply regardless of the date requested.